The complete solution to manage insurance claims

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MSA Mizar Group is a holding company that, in Italy and abroad, designs an operational, technological and consulting environment that customers can fully entrust to the different stages of insurance claims settlement. 

In our industry, countrywide, we are the most accredited Global Service Provider in delivering Business Process Outsourcing services and technological platforms in the claims market.

Who we are

MSA in figures



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Managed claims







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Market share in Italy (outsourced motor claims management)

A team,
more than a group

Companies that make up our Group can count on the support of the centralized departments of Human Resources, Health, Safety and Environment, General Services, Legal and Compliance, Marketing and Communication and Accounting, Finance and Control.

Moreover, in a perspective of sharing skills, know-how and processes, all MSA Mizar subsidiary companies can take advantage of Mizar Tech. This is a dedicated technological hub, able to design and develop innovative technological solutions, which have a key role in the industrialization of processes and in overall business effectiveness.

Group companies

Technology Driven

We’ve been the first in Italy to develop a software system able to mechanize claims’ management processes.

We made it by creating highly technological platforms that allow dematerialization and delocalization of workflows, centralization of process rules and easier personalization of the management infrastructures, according to the main characteristics of our corporate customers (companies, car fleets and distribution channels).

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It’s the MSA Mizar software to manage claims in all fields. Natively multi-company, it is integrated with all databases and services of the insurance world. It dialogues with all portfolio systems available on the market.

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It’s the IT platform that manages the network of experts, doctors and investigators for sending, receiving and monitoring assignments.

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The IT platform sets out standardized processes for the management of claims, quotations, purchases and spare parts distribution. It ensures that all those taking part in the process – RipArte, body shops, spare parts dealers and authorities – work in real time on a single system.

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It’s the software that leads, centralizes and controls all the compensation management processes and back office activities, allowing Acclàims to increase the value of its specialized know-how.

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