The trusted partner for insurance claims management
AI powered services and technologies supporting the insurance business across Europe
MSA Mizar is the leading partner for insurance companies seeking an integrated model of services and AI‑driven technologies for end‑to‑end claims management, from first notice to settlement.
We operate across Europe through a structured ecosystem of specialized companies, each focused on specific stages of the process and on different lines of business: Property, Motor, Medical and Travel.
MSA in figures
Years of experience
in claims management
Proprietary software
solutions
Professionals
Managed claims
Companies
FRICTIONLESS
CLAIMS MANAGEMENT
Our services span the entire claims value chain: from claims handling to recovery and litigation, from network management to specialized services for hailstorm events, as well as software solutions and BPO services supporting administrative and customer contact processes.
Our operating model is built on internally developed assets that combine proprietary platforms, artificial intelligence and specialized networks.
This integrated approach removes friction, delivering efficiency and scalability across all geographies.
TYPE OF CLAIMS
MOTOR
HOME
TRAVEL
HEALTH
LINE OF BUSINESS
- CLAIMS MGMT
- EXPERT & NETWORK
- REPAIR NETWORK
- CROSS-BORDER CLAIMS
- RECOVERY
- MAIL SERVICES
- LITIGATION MGMT
- SOFTWARE-AS-A-SERVICE
-
OTHER BPO SERVICES
(Contact Center, Openings, …)
DISTINCTIVE ASSETS
ARTIFICIAL
INTELLIGENCE
In-house
platforms
Remote
service hub
Proprietary
Networks
AI DRIVEN TECHNOLOGY.
READY FOR BUSINESS
We are redefining claims management through an AI‑driven approach, guided by our Data & AI Lab.
With a multidisciplinary team of over 40 professionals, this innovation hub is actively working on a portfolio of dozens of use cases, including live solutions, initiatives under development and projects on the roadmap.
We develop Artificial Intelligence technologies that support claims handling, coverage analysis and recovery activities, alongside SaaS platforms already adopted by multiple insurance carriers.
This journey builds on long‑standing expertise: MSA Mizar was among the first companies in Italy to develop IT systems for the automation of insurance processes.
It’s the MSA Mizar software to manage claims in all fields. Natively multi-company, it is integrated with all databases and services of the insurance world. It dialogues with all portfolio systems available on the market.
It’s the IT platform that manages the network of experts, doctors and investigators for sending, receiving and monitoring assignments.
The IT platform sets out standardized processes for the management of claims, quotations, purchases and spare parts distribution. It ensures that all those taking part in the process – RipArte, body shops, spare parts dealers and authorities – work in real time on a single system.
It’s the software that leads, centralizes and controls all the compensation management processes and back office activities, allowing Acclàims to increase the value of its specialized know-how.