We lead the implementation of processes first-hand and provide support for business start-up and development
Our companies work in a complex market segment, the outsourced insurance claims management. We point to both traditional and native digital companies, to national and international suppliers with a business offer that can be successful in Italy, to MGAs and online aggregator platforms. This is why, for all these players, MSA Mizar stands as the reference partner for technological platforms and Business Process Outsourcing services in the insurance claims market.
We are proud to be the only one to provide a complete range of services which lead the customer through all aspects of the claims process, both in Italy and in Europe.
MSA Mizar: facts&figures
Our latest achievements tell us we are on the right track: the Group passed 60 millions revenue in 2022, with more than 30 business partners on board. We are among the most reliable international providers for Business Process Outsourcing services in the insurance market, leveraging on our own software platforms and more than 150,000 claims every year.
Our strategic aim is to rank beside the most relevant paneuropean players. For this reason we already operate throughout Italy and in 7 European countries: France, Spain, Portugal, Switzerland, Belgium, Albania and Romania.
MSA in figures
Market share in Italy (outsourced motor claims management)
He joined our Group in 2006 as General Manager and main shareholder, after a long career as Senior Manager in the Strategy area in Accenture, where he also worked as Financial Services expert and Head of Claims department in the Business/High Value Consulting branch.
He entered the team of MSA-Multi Serass at the end of 2016 as Head of Operations, in charge of consolidating the engineering and industrialization of claims settlement processes. He served as Deputy General Manager until 2022, when he was upgraded to General Manager of MSA-Multi Serass, as well as Sole Director of N4C and RipArte.
He became part of the team at MSA in 2011 both as director of extraordinary projects and international relationships and as General Manager at Acclàims. Since 2022 he has covered the position of CEO at Acclàims and Director of Foreign Business Development, Litigation, Audit and Complaints for MSA-Multi Serass.