In Italy

We preside over the entire outsourced claims management chain through several specialized companies and through a network of operating offices and active partners throughout Italy

MSA-Multi Serass

MSA-Multi Serass is Italy's leading Global Service Provider for Business Process Outsourcing services in the insurance industry. Since 1979, we have been on the market with a reliable and complete full outsourced claims management offer, that actually allows us to operate as the customer Claims Department, to all intents and purposes. For this reason, MSA-Multi Serass remains a unique example of excellence in the Italian insurance scene.

Acclàims (Accent on Claims)

Born in 2011, Acclàims offers a new paradigm in not at fault claims, recoveries and retrievals and back office activities (FNOL opening, outbound calls, documents recovery and liability dispute, etc). A team of insurance experts interacts with a specialized IT platform that allows industrialization of processes and, at the same time, reduces management costs and improves quality of service.

Dottor Grandine

Acquired by MSA Mizar Group in October 2022, it is a leading company in repairing hail-damaged vehicles. Guarantee of a premium quality service, it is the reference supplier for 80% of Italian insurance companies, with more than 700 contracted centers in Italy and more than 15,000 vehicles repaired each year.

N4C (Network for Claims)

Founded in 2019, N4C provides all services related to adjuster networks and experts management. The company operates as a single operations unit, through its own software called “Portal” and coordinates a wide network of external professionals: adjusters, doctors, investigators and other highly qualified experts.


Founded in 2018, RipArte is an insurtech company coordinating a network of more than 400 body shops located throughout Italy. Its strength comes from the experience of its founders, remarkable in automotive after-sales and claims management.


Digitization of processes through in-house IT platforms represents the added value of MSA Mizar. Within the group, Mizar Tech is the company dedicated to innovation and research of advanced technological solutions.


Legalade’s corporate and organizational model innovates insurance litigation management. Launched in 2020, it is among the first lawyers ventures united by an extensive specialization in the management of both civil and penal insurance litigation. Legalade stands out for a centralized management model (leaving them to the Legalade specialised lawyers), without sacrificing capillarity.