We preside over the entire outsourced claims management chain through several specialized companies and through a network of operating offices and active partners throughout Italy
MSA-Multi Serass is Italy's leading Global Service Provider for Business Process Outsourcing services in the insurance industry. Since 1979, we have been on the market with a reliable and complete full outsourced claims management offer, that actually allows us to operate as the customer Claims Department, to all intents and purposes. For this reason, MSA-Multi Serass remains a unique example of excellence in the Italian insurance scene.
The entire management process takes advantage of a flexible and modular model, tailored to the features of the Company (e.g. a Company that manages automotive business has different procedures compared to a traditional Company), to its operating model and its size. “Clever” application software is the backbone of the different stages of claim processing, but IT is not enough: in fact, all aspects of claims management are also controlled and supervised by Msa-Multi Serass' skilled professionals.
Born in 2011, Acclàims offers a new paradigm in not at fault claims, recoveries and retrievals and back office activities (FNOL opening, outbound calls, documents recovery and liability dispute, etc). A team of insurance experts interacts with a specialized IT platform that allows industrialization of processes and, at the same time, reduces management costs and improves quality of service.
Acclàims' proposal mixes precision on technical effectiveness and ability to develop tailor-made solutions, designed on the specific features of each customer.
Acquired by MSA Mizar Group in October 2022, it is a leading company in repairing hail-damaged vehicles. Guarantee of a premium quality service, it is the reference supplier for 80% of Italian insurance companies, with more than 700 contracted centers in Italy and more than 15,000 vehicles repaired each year.
Widespread cover and outstanding quality service are its main features. Intervention is timely, punctual and the offer is modular. Customer care is among the most complete on the market: Dottor Grandine takes care of the claim until the car is returned, without the customer having to worry about anything.
Founded in 2019, N4C provides all services related to adjuster networks and experts management. The company operates as a single operations unit, through its own software called “Portal” and coordinates a wide network of external professionals: adjusters, doctors, investigators and other highly qualified experts.
Its distinctive positioning is based on:
• timeliness of services, thanks to the centralized coordination of a network of qualified and independent experts;
• ability to offer a single partner. N4C stands as unique point of contact between Company and Trustee, as well as a central hub of the relationship between damaged party and Company;
• optimization of the communication flow between claims software and external experts network, thanks to the IT platform.
N4C aims to create added value in the claims management process through selection, monitoring and direct control of the quality of work of independent professionals and experts.
Founded in 2018, RipArte is an insurtech company coordinating a network of more than 400 body shops located throughout Italy. Its strength comes from the experience of its founders, remarkable in automotive after-sales and claims management.
For this reason RipArte is the win-win solution for all players involved: thanks to its partnerships with insurance companies and the ability to steer the damaged party, it also represents a strategic player for body shops, interested in earning efficiency and work volumes.
The in-house IT platform RiPortal designs standard processes, simplifying the management of paperwork, quotations, purchasing and distribution of spare parts. All players in the process - RipArte, body shops, spare parts dealers and Authority - operate in real time on a single system, thus reducing inefficiencies, time and costs.
Digitization of processes through in-house IT platforms represents the added value of MSA Mizar. Within the group, Mizar Tech is the company dedicated to innovation and research of advanced technological solutions.
It can be defined as a hub for the development of advanced IT solutions: its technological skills support the development of Group's softwares and offer technological solutions to new market needs.
Legalade’s corporate and organizational model innovates insurance litigation management. Launched in 2020, it is among the first lawyers ventures united by an extensive specialization in the management of both civil and penal insurance litigation. Legalade stands out for a centralized management model (leaving them to the Legalade specialised lawyers), without sacrificing capillarity.
Legalade's success comes, in fact, from the decision to centralize writing of cases (leaving them to the firm's specialists), delegating the discussion of cases to local barristers. This has ensured a univocal approach to litigation and results are far above market averages.